Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About The Team And Role

Global Fraud Solutions

The team provides decision support solutions to address business objectives in risk prevention and fraud detection. We deliver software solutions and offer client support using our expertise and a client-focused approach.

Senior Agile Project Manager

The Senior Agile Project Manager will provide the governance, delivery discipline, and cross-functional coordination required to execute GFS product modernization program successfully. With deep experience in both Agile and Waterfall methodologies, you will oversee multiple concurrent delivery squads, manage stakeholder reporting, and ensure the program remains on track against committed roadmap milestones. You will play a critical role in standing up delivery governance structures, managing risks, resourcing/vendor oversight activities and procurement processes.

What You Will Do

Lead end-to-end program management for the GFS modernization initiative, coordinating across multiple concurrent delivery squads
Establish and maintain program governance structures: steering committee reporting, risk registers, issue logs, and decision registers, published to Confluence
Work with Product team to ensure sprint planning, sprint reviews, and retrospectives across Agile squads; ensure squad velocity is tracked and impediments are escalated and resolved promptly
Apply Project Management rigour for fixed-scope workstreams: milestone planning, dependency mapping, critical path analysis, and formal sign-off gates
Manage the program budget, resource planning, and onboarding of new hires and contractors.
Manage relationships with the executive steering committee, providing concise program status updates, escalations, and budget approvals
Coordinate cross-functional dependencies across product, engineering, professional services, InfoSec teams — ensuring blockers are surfaced and resolved
Support Product team to maintain the overall Roadmap including Modernization deliveries as living documents, communicating changes clearly to all stakeholders
Ensure compliance with InfoSec and regulatory requirements in the finance industry

Skills We're Looking For

Extensive experience of project/program management experience, including managing complex technology delivery programs in banking, fintech, or financial crime/fraud detection
A certified Agile practitioner (SAFe, CSM, PMI-ACP, or equivalent) with demonstrable experience running multi-squad Agile delivery programs at scale is a major plus
Proven experience applying Waterfall and hybrid delivery methodologies for regulated or compliance-driven workstreams, including formal governance gates and audit trails
Experience managing programs involving both cloud-hosted/SaaS product delivery and on-premises customer deployments simultaneously
Proficiency with Agile tooling: Jira (advanced), Confluence, and program-level tracking tools (MS Project, or equivalent)
Familiarity with software architecture concepts (microservices, cloud-native, APIs) sufficient to engage credibly with engineering leads and the ARC
Experience managing third-party vendor/partner delivery within a blended delivery model (staff augmentation, nearshore/offshore)
Working knowledge of compliance and security frameworks relevant to banking SaaS: PCI DSS, ISO 27001, SOC 1/2/3, PDPA/GDPR
Financial management capability: program budget tracking, resource costing.
Familiarity with change management and organisational transformation practices relevant to a team undergoing significant modernization
Exceptional stakeholder management and communication skills — able to navigate complex organisational dynamics from C-suite to engineering squad level
Strong facilitation skills for multi-stakeholder workshops, cross-team planning sessions, and executive steering committees
Pragmatic problem solver who can balance delivery pace against governance rigour — knowing when to apply Agile flexibility versus Waterfall discipline
High degree of emotional intelligence — able to build trust, manage conflict, and maintain team morale during a challenging multi-year transformation
Meticulous organiser with a strong sense of accountability for delivery commitments and milestone adherence

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to [HIDDEN TEXT] and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.