Job Description:

Role Overview

We are looking for a motivated Fresher IT Support Engineer to support the provisioning, imaging, and deployment of desktops and laptops for end users. This role is ideal for candidates starting their IT career and looking to gain hands-on experience with enterprise IT environments, hardware setup, and end-user support.

Key Responsibilities

Provision, image and configure desktops and laptops for new hires and existing users
Install and configure operating systems, standard software, and enterprise applications
Perform device setup including domain joining, user account configuration, and security policies
Coordinate with IT teams to ensure devices meet company standards before deployment
Troubleshoot basic hardware, OS, and software issues during provisioning
Maintain accurate records of assets, device assignments, and inventory
Assist with device refreshes, replacements, and decommissioning
Follow documented IT procedures and imaging standards
Provide basic end-user support during device handover

Required Skills & Knowledge

Basic understanding of Windows OS (Windows 10/11)
Knowledge of desktop and laptop hardware components
Familiarity with OS installation, imaging, or system setup concepts
Basic understanding of networking fundamentals (LAN, Wi‑Fi)
Willingness to learn enterprise tools and IT processes
Good communication and documentation skills
Ability to follow processes and work with checklists

Good to Have (Not Mandatory)

Exposure to tools such as SCCM, Intune, MDT, or similar imaging tools
Basic knowledge of Active Directory or user account management
Internship or academic project related to IT support or systems
IT certifications (or currently pursuing): CompTIA A+, IT Fundamentals, etc.

IT Support Engineer Desktop & Laptop Provisioning (Entry Level)