Business Function

Group Technology empowers the bank with an efficient, nimble and resilient infrastructure and system through a strategic focus on productivity, quality & control, technology, coupled with strengthening people capability and banking on innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners and customers through our multiple banking delivery channels.

Responsibilities

Provide operational support for production channel system
Possesses good domain knowledge of payments/Channels
Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner
Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion
Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 – 3 client impacting incidents
Application system health check & monitoring improvement to prevent system issues impact by early problem detection
Recovery & restoration of application service in the event of partial system incapacity or outages
Work with project teams to get application releases successfully rolled out to production environement
Work with app & infra technical teams together, lead & drive investigation of incidents and corrective actions follow-up

Requirements

Overall experience of at least 2-3 years in IT with 1-2 years in relevant domain
Strong technical knowledge of RHEL, JBOSS, Apache, MariaDB, MQ, SQL, Shell scripting or relevant technologies
Worked supporting corporate channels. If he/she has supported corporate channels like corporate banking, host to host or API based channels, it will be an advantage
Able to provide 24x7 operational support including Weekends and public holidays when required
Good communication skills both in written and oral
Self-starter with excellent crisis management skills

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Primary Location

Singapore-DBS Asia Hub

Job

Technology

Schedule

Regular

Job Type

Full-time

Job Posting

Nov 7, 2025, 11:05:07 AM

Associate, L2 Production Support Engineer, Institutional Banking Group Technology, Group Technology

Production Support Engineer (L1-L2)