The Operations Director is responsible for leading and driving the overall operational, commercial, and financial performance. The incumbent will be accountable for P&L performance, operational excellence and the effective management of principal relationships to maximize business growth and brand equity.

Key Responsibilities

Strategic & Commercial Leadership

Develop and execute business strategies to drive sustainable growth, profitability, and market expansion.
Lead the achievement of revenue and operational performance targets.
Identify growth opportunities through new store openings, market development, and operational enhancements.
Support long-term business planning, budgeting, and forecasting.

P&L Management

Manage and monitor for business P&L.
Monitor sales performance, profitability, labor costs, food costs, operating expenses, and cash flow.
Drive initiatives to improve margins, optimize operational efficiency, and maximize returns.
Partner with Finance and franchisees to review business performance and implement corrective actions.
Prepare and present business performance reviews to senior leadership and brand principals.

Cross-Functional Leadership

Work closely with Marketing, Supply Chain, Procurement, HR, Finance, IT, and Training teams.
Ensure successful execution of promotions, product launches, digital initiatives, and operational projects.
Champion innovation, technology adoption, and continuous improvement initiatives.

Stakeholders Relationship Management

Ensure full compliance with brand standards, operating procedures, quality requirements, and service excellence expectations.
Providing updates to management and brand principal on operational performance, sales results, profitability, and growth initiatives.
Manage brand operation audits.
Drive operations alignment between local market requirements and the Brand Principal's strategic objectives.

Leadership Competencies

Strategic Thinking
Results Orientation
Customer-Centric Mindset
Decision Making
Accountability
Resilience & Adaptability
Collaboration & Teamwork
Communication & Influencing
Continuous Improvement Mindset
Executive Presence

Requirements

At least 10 to 15 years of relevant experience in F&B, hospitality, or a similar multi-outlet business environment, with at least 5 years in a senior leadership role.
Proven track record in managing business operations, P&L performance, revenue growth, cost control, and operational efficiency.
Strong understanding of restaurant operations, brand standards, service excellence, and customer experience.
Experience working with brand principals, senior management, and cross-functional teams.
Strong commercial acumen with the ability to develop business strategies, analyze performance data, and identify growth opportunities.
Demonstrated ability to lead large teams, drive accountability, and build a high-performance culture.
Possess excellent communication, stakeholder management, negotiation, and influencing skills.
Strong problem-solving, decision-making, and change management capabilities.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
Degree in Business Administration, Hospitality Management, F&B Management, or a related discipline preferred.

Operations Director (F&B)