Our Journey

The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

As a Key Account Manager, you will be responsible for growing ShopBack's valued merchants, and delivering unrivaled value and service to them.

Your Adventure Ahead

Deliver key value proposition to merchants, driving demand for adoption of best practices
To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant's expectation and maximize performance
Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

Essentials To Succeed

Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains
Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data
Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!
Must be comfortable with C-level negotiations and have relationships with top decision makers.
Demonstrated use of AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

ShopBackers DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications, analyse resumes, match candidates to roles, generate interview notes, and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected] .

Key Account Manager - ShopBack Pay (Enterprise / SMB)