Job Description:

Role Overview

As an Operations Planning & Project Executive, you will take the lead in redesigning and improving our returns & refunds warehouse operations and operationalising our next major warehouse automation project. This is a hands-on role that blends data analytics, strategic planning, and cross-functional collaboration, where your insights and execution will have a direct and measurable impact on our operational performance.

Job Description

Transform Returns & Refund Operations: Analyse existing workflows, identify inefficiencies, and implement process changes to handle high-volume returns with speed, accuracy, and cost efficiency
Launch Warehouse Automation: Lead the initial phases of an automation initiative, including opportunity assessment, vendor selection, proof-of-concept design, and implementation planning
Lead High-Impact Projects: Drive operational improvements, capacity expansions, and productivity initiatives that deliver tangible results
Data-Driven Problem Solving: Gather and interpret operational data to identify bottlenecks, quantify improvement opportunities, and guide decision-making
KPI & Incentive Design: Build and refine performance metrics and incentive systems that align operational teams with broader business goals
Cross-Functional Collaboration: Work closely with warehouse ops, logistics, tech, and regional teams to ensure alignment and smooth execution
End-to-End Project Ownership: Manage the full lifecycle of projects from concept to delivery, ensuring they are delivered on time and within scope

Requirements:

Bachelor's degree in a quantitative field
Minimum of 2 years in project management, operations, or strategy roles. Experience in supply chain, logistics, or automation projects is a plus
Highly skilled in working with data, identifying trends, and turning insights into actionable solutions
Able to present findings and recommendations persuasively to both operational teams and senior stakeholders
Comfortable working in fast-paced environments with evolving priorities.

Operations Planning & Project Executive, SG Warehouse