XSQUARE is a Singapore based startup founded in 2018 as a subsidiary of the Goldbell Group. XSQUARE is optimizing and reshaping the warehousing scene by developing a suite of proprietary autonomous technologies for automated warehouse systems including AGVs, Command & Control, supply chain optimization. We are developing the best and smartest automation and robotic technologies for our customers.

Responsibilities

Commissioning of AGV at customer sites which includes on-site user acceptance tests
Ensure the performance and reliability of xSQUARE's fleet of AGVs, network and customer site infrastructure.
Provide high level troubleshooting to resolve issues that are beyond the capabilities of our first level support services from field technicians.
Monitor the health and operations of the xSQUARE's fleet of AGVs and proactively engage to resolve faults before they impact customer operations.
Respond and provide technical guidance to customers regarding operational issues, software updates and general maintenance.
Maintain up-to-date records of AGV and site configurations. This includes software and hardware configurations
Communicate and collaborate with our global engineering teams
Contribute to the development of instrumentation and automation for monitoring, detection, and self-healing of failures.
Contribute to the creation of user manuals, customer guides, FAQs, application notes and best practices.
Contribute to the design and creation of AGV missions using xSQUARE's proprietary mission description language.
Provide on pre-sales technical assessments
Infrastructure includes reflective markers and networking equipment.
Participate in Proof of Concept (demonstrations) with demo AGVs
Ensure strong relationships with all customer representatives

Requirements

Bachelor's or Diploma with experience in a technical field (including EE, ME, CS, Robotics)
3 years of relevant (customer facing) work experience
Must be able to focus and drive issues to closure in a fast-paced, agile environment.
Strong communication and people skills. Customer-centric mindset. Willingness to go above and beyond to keep customers happy.
Experience with Linux (ideally Ubuntu) administration, tools and Bash/Python scripting.
Ability to troubleshoot and resolve device and system-level problems in Linux.
Experience with firewalls, VPN and network security technologies
Working knowledge of SSH, DNS and other network protocols
Willingness to troubleshoot electro-mechanical components.
Willingness to work within established systems and product results that either prevent problems from recurring or enable others to solve them more easily in the future.
Strong team player
Experience with ROS command line and graphical tools advantageous

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