process reengineering , SAP, Uipath, Alteryx, Rpa, Power Bi, Erp, Tableau, Automation Tools, Excel Macros, Excel, Oracle, finance operations processes, Analytical Skills, data visualization tools, Process Mapping, Lean Six Sigma methodologies, finance systems

Oracle Financials, SAP, Google Workspace Tools, RENTAS system, Treasury Management system, Bank Negara Malaysia investment guidelines, Core banking systems

SAP, Advanced Excel, Qlikview, Economics, Ms Office Suite, Accounting, Finance, Jde

Excel, Internal Controls, Accounting, Budgeting, Accounting Software, Cash Flow Management, Financial Reporting

Compliance Financial Reporting, Transfer pricing methodologies, Transfer Pricing Management, Tax Controversy Disputes, Audit expertise, Malaysian tax legislation, Tax Strategy Planning

Powerapps, Alteryx, Powerbi, Ms Office Suite, IFRS 17 knowledge, CPA or equivalent professional designation, financial automation tools, ERP systems

Netsuite, Power Bi, MS Dynamics, Statutory Reporting, Accounting Systems, Lease accounting, Financial analysis, Forecasting, Budgeting, Accounting Principles, Management Reporting, Financial close

Market Research, Negotiation, Lease Management, Leasing, Budgeting

Ariba, Salesforce, e-procurement workflow tools, Contract Negotiation, negotiation strategies, contract terms, Sourcing Strategy, ERP systems, AI solutions

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"