[What the role is]

IMDA's vision is to build a dynamic digital economy, and a cohesive digital society, driven by an exceptional Infocomm and media ecosystem. In line with Singapore's social compact, IMDA seeks to help every citizen (from the young to the old) thrive in the digital age and feel that he or she can engage in activities online in a safe, inclusive, and empowering way. IMDA works actively with the public, people, and private sectors (3P) to dream, design, and deliver so as to strengthen the digital dimension of Singapore's social compact, or Singapore's digital future. This way, no citizen will be left behind and we can move forward as one nation.

Role Overview

We are looking for a Senior Manager to lead the Data, Technology, and Systems function within IMDA. This role is responsible for driving the development, implementation, and optimisation of data management systems, technology platforms, and digital tools to support national digital engagement and adoption initiatives. You will ensure that data systems are aligned with programme goals, fostering data-driven decision-making, enhancing performance, and supporting seamless programme delivery. You will advise the Assistant Director on system-level risks, trade-offs, and improvement opportunities.

[What you will be working on]

Responsibilities:

Data Management & Strategy

Lead the development and execution of data management strategies to ensure that data systems are integrated, accessible, and aligned with programme needs.
Oversee the implementation of data standards, ensuring the integrity, accuracy, and security of data across all digital engagement initiatives.
Establish processes for data collection, management, and reporting that enable real-time performance tracking and informed decision-making.
Analyse large datasets to provide insights that help shape strategic programme development and improvement.

Technology Platform Management & Optimisation

Oversee the development, integration, and optimisation of CRM platforms, digital tools, and other enterprise systems that support programme delivery, including engagement tracking, reporting, and data-driven decision-making.
Ensure the seamless integration of new technologies to enhance programme efficiency and performance.
Collaborate with internal and external stakeholders to identify and implement technology solutions that drive innovation and improve programme delivery outcomes.

Governance & Compliance

Ensure compliance with data governance frameworks, privacy regulations, and internal policies governing data usage, storage, and protection.
Implement risk management strategies to mitigate any risks related to data, systems, and technology.

Performance Monitoring & Reporting

Develop systems for tracking the performance of technology platforms, ensuring that they meet programme needs and deliver value.
Lead the monitoring and evaluation of system effectiveness, identifying areas for improvement and ensuring continuous optimisation.
Provide regular reports and insights to senior leadership on the performance and impact of data systems and technology platforms.

Team Leadership & Development

Lead and mentor the team of data, technology, and systems professionals, ensuring effective collaboration and alignment with programme goals.
Foster a culture of innovation, accountability, and continuous learning within the team.
Provide coaching, training, and development opportunities to enhance team capabilities in data management, technology implementation, and system optimisation.

[What we are looking for]

Requirements

At least 7-10 years of experience in data management, technology systems, or digital programme delivery, with a minimum of 3 years in a leadership role.
Strong experience in managing CRM platforms, enterprise systems, and technology solutions for large-scale digital programmes.
Proven ability to drive technology adoption and optimise data management processes.
Solid understanding of data governance, security, and privacy regulations.
Strong leadership and interpersonal skills, with the ability to engage senior stakeholders and manage cross-functional teams.
Excellent problem-solving, analytical, and decision-making abilities.

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Senior Manager (Data, Technology and Systems) - Digital Engagement & Adoption