Since 2013, Joy Music Studio is an established music school in Marine Parade offering a variety of instrument choices and professionally equipped studios, we are known for our enthusiastic teachers and customized approach for learners.

We are currently looking for a motivated and friendly Customer Service and Operations Executive (Part-Time or Full-Time) to join our joyful team at our Marine Parade location.

Why choose us Our team is the heart of our music school so we work hard to create place where you will be proud to work here every day. Below are some of the benefits we offer:

. Competitive Salary and Bonus Incentive Programs

. Paid Annual Leave and Medical Leave

. Medical Insurance Coverage

. Mentorship and training support

. Fun, energetic environment where the entire team often collaborate musically together

. Employer sponsorship of related certification/skills development

. Special rates for music lessons at our school

. Convenient location and good food next to Marine Parade MRT and Parkway Parade Mall

Commitment Requirement:

. Commitment levels: Full-Time on-site (5 days per week), Part-Time on-site (3-4 days per week)

. Available to work on weekends (9am-5pm) and weekday afternoons/evenings (11am-7pm)

Role & Responsibility:

Sales

Respond effectively to enquiries (walk-in customers, online, email, phone) and proactively manage customer leads to encourage trial sign-ups
Nurture lead funnels, arrange for trial lessons, and sign-up new students

Operations & Customer Service

Oversee day-to-day operations and administration at the centre
Maintain and organize software used for scheduling, customer management, invoicing
Prepare and send student invoices accurately and on-time
Coordinate communications between the school, parents, students, and teachers effectively

School Activities, Marketing & Promotions

Support marketing/promotion activities when requested
Help plan or coordinate school activities such as concerts, workshops, camps, programs

Help create a friendly, positive, and professional environment within the school

Greet students/parents and create a warm, welcoming environment
Build and maintain good relationships with parents and students
Assist with training/orientation new team members

We'd love to hear from you if:

Business or music related post-secondary diploma or degree
Fresh graduates are welcome to apply
You have at least 1 year experience working in music or education/tuition related industry OR experience working in customer-facing or operations related roles
You possess key skills for the role: personal initiative, detail-oriented, team player, problem solving, multi-tasking
Friendly, cheerful personality and confident communication skills
You enjoy working with children and teens
Skills/Experience related to music, performance arts, or music production a BONUS

To apply, please send your CV and Cover Memo to [HIDDEN TEXT]. We look forward to hearing from you!

Operations & Customer Service Executive

Operations & Customer Service Executive

Customer Service & Operations Executive (P/T or F/T)