Job Description of DevSecOps Engineer or Operations Support Engineer or ICT Infrastructure Engineer or Data Centre Operations Support

The candidate is required to perform the following functions:

Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data center operations

Manage the CCS's appointed Agency Facilities Management contractors and EUCD contractors;

Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements;

Ensure compliance to Government's IM8 policies and CCS's ICT policies and Standard Operating Procedures (SOPs);

Manage Infrastructure projects;

Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations;

Manage the procurement and leasing of end-user computing requirements;

Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users;

Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award;

Manage incidents and problems for system related issues;

Ensure availability of ICT infrastructure systems and data centre facilities equipment;

Monitor infrastructure performance;

Perform systems log review;

Follow-up and ensure audit findings are addressed;

Follow-up and ensure the compliance to the remediation timeline for security vulnerability scanning;

Plan, coordinate and execute the annual Table-Top exercise with the appointed contractor;

Coordinate the disaster recovery plan and execution of the annual disaster recovery testing of CCS's ICT systems.

Professional Qualifications

Basic Requirement

Diploma/Degree in IT, Facilities Management, or related field

Experience in IT

operations or data centre operations;

CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification; or

Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.

Additional Requirement

Certification in CompTIA Network will be an added advantage;

Certification in AWS Cloud Practitioner will be an added advantage;

Certification in CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CCAK (Certificate of Cloud Auditing Knowledge) or an equivalent certification will be an added advantage;

Certification in Certified Cloud Security Professional (CCSP) will be an added advantage; and

Any other relevant professional certifications.

Skill Set and Experience

Basic Requirement

At least 3 years of experience in running IT infrastructure operations or data centre operations;

ICT project management and people management skills;

Strong problem-solving and analytical skills;

Results and customer oriented;

Team player with organization and people management skills; and

Good communication skills, both oral and written.

Additional Requirement

Knowledge of Singapore Government procurement and ICT governance processes is preferred;

Knowledge of the Government IM8 policies is preferred;

Experience in managing security vulnerability testing with external security consultant, follow-up remediations and putting up risk assessment & risk acceptance to the relevant agency's authority is preferred;

Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred;

Any other additional working experience relevant to the required job description.

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