Analyst - People Technology - fully on-site position

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

This role sits within People & Culture team (end-user environment) and is required to maintain, manage, and optimise systems to support core People & Culture processes.

All employee-related systems are on Saas / cloud-based solutions. You must be comfortable and enjoy working in end-user environment directly. This function does not sit in shared serivces. This is an individual contributor role and will enjoy working with the larger team with an all-hands-on-deck mentality.

Position level will commensurate with experience.

HRIS Analyst (HCM & Workforce Systems)

Department: People & Culture

Location: Singapore
Reports to: HRIT Lead
Works with: HR functional teams, IT (Singapore & Malaysia), vendors

Role Purpose

This position is in end-user environment (not shared services). You will support users to raise and work on requests, configure level-appropriate changes in the HCM Core (System of Record), support Payroll (including OT) and adjacent tools (ATS, Recognition, Employee Communication), test thoroughly, publish clear updates, and provide simple training materials. For changes that have impact on integrations, access/SSO, or infrastructure, you will coordinate with IT in Singapore and Malaysia.

This role helps colleagues experience HR systems that are clear, consistent, and helpful. Hence, you must enjoy working in an employee-fronting environment.

Systems in Scope - all Saas / cloud-based

HCM - Workday
Payroll & OT system
ATS portal
Recognition platform
Employee Communication - internal comms platform

What You Will Do

A) Daily Operations

Helpdesk & transactions: Handle queries from employees and HR; process HCM changes (e.g., personal/position updates, org changes) and keep users informed.
Configuration & environments: Evaluate and make configuration updates (workflows, rules, roles, reference data) in sandbox; move to production according to the release plan.
Data quality: Run routine checks (completeness, duplicates), fix issues, and maintain a comprehensive data dictionary with agreed definitions.
Reporting: Produce accurate HR reports (headcount, movements, attrition, vacancies) and meet head office, corporate governance, and statutory needs.
Tickets: Educate and guide users to raise routine tickets; track and retest after fixes; keep SLAs visible.
Knowledge base: Update FAQs and known issues; close the loop with users.

B) Change Requests, User Communication & Training, and Small Projects

CR intake & triage: Clarify the business need with HR; estimate effort; communicate and coordinate with users based on calendar (respect freeze windows around payroll/comp cycles).
Testing ownership: Run unit testing, system testing, and primary UAT using realistic scenarios and data; log defects and retest until stable.

Final check: HR functional teams perform the final business check & signoff; you prepare scripts, data, and environments for their review.

Release notes & comms: Publish plain-language updates (what's changing, why, when, who's affected) 5 working days before go-live.
Training & enablement: Create job aids, short microlearning (2-5 minutes), and run Teams office hours/clinics near go-live.
Small enhancements: Design, configure, test, deploy, and document modest improvements with a simple rollback plan.

C) Coordination with IT (Singapore & Malaysia) & Vendors

Establish with HRIT Lead on guardrails on what is permissible (within HR system configuration) and what requires IT leadership (integrations, IAM/SSO, infrastructure, enterprise programmes).
Coordinate practically: schedule tests, share results, document decisions with IT (SG & MY), and escalate exceptions early to the HRIT Lead.
Work with AMS vendors on release plans / communication and risk assessment and communicate with stakeholders ahead of time.

D) Practical Process Improvements

Observe HR workflows with functional managers; propose practical automations/config tweaks that reduce steps, errors, or handling time; demo in sandbox and release safely.

E) Risk, Compliance & Audits

Support urgent issue escalation (e.g., access or payroll-impacting defects).
Assist with internal/external audits: provide evidence, fix findings, and keep access reviews current.
Follow PDPA/privacy practices on data purging and rolebased access controls (RBAC)

Do you have what it takes

Bachelor's Degree with at least 5 years of relevant experience; previous HRIS experience in HR departments with end-users is a plus.
Workday experience, Power BI / Tableau, process mapping skills are highly preferred.
Beneficial to have cross module knowledge and configuration in Workday - Core, Absence, Advanced Compensation, Talent Management. Security is a plus.
Business analysis, project and process management in the HRIS domain
Good understanding of HR processes: hiretoretire, payroll & OT linkages, ATS steps, recognition, employee comms.
Strong testing discipline (unit, system, primary UAT), everyday documentation, and plainlanguage communication.
Comfortable and is disciplined with ticketing tools, Excel, basic Power BI, and simple process mapping
Singaporeans only

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have gro wn to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citron passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. Exceptional Journeys encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

HR Asia's Platinum Award Winner in Best Companies to Work for 11 consecutive years since 2015;
Happiest Workplace Award 2024
Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
Merit for Singapore Health Award as awarded by Health Promotion Board
Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Workforce Analyst

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