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Job Accountabilities

The job entails the portfolio management of Non - Performing accounts (NPL).
To study and formulate an action plan or strategy to maximize recovery. This would include participating in negotiations with customers, guarantors, lawyers, etc.
To recommend and submit papers to Management on strategies, workout plans for NPL accounts, when required.
To monitor on an on-going basis the progress of such strategies in accordance with the approved milestones and target dates set to ultimately result in:
Part/Full settlement of the NPL account.
The account being returned to Performing status.
Undertaking of relevant legal proceedings against the customer.
Review of Risk Grading for company accounts, if applicable.
To ensure Connected Party Verification for Impaired Business Loans are done for submission of any workout proposal paper and Write-Off exercise.
To ensure CCRIS Legal Action Status are updated in SIBS, as and when required.
To monitor / follow-up closely with solicitors on recovery actions, ie. civil and foreclosure actions for the purpose to expedite out recoveries on non-performing loans.
To sign and/or vet through Affidavits, when necessary. Also, to attend Court / Land Office, if and when required.
To liaise with Receivers & Managers (R&M) and Liquidators on companies under receivership or liquidation.
To follow-up on payments for borrowers under repayment programs and to take immediate action in the event of default.
To conduct fieldwork / site visits, if required. Also, to ensure yearly payments of quit rent (for properties charged) and renewal of insurance policies and payment of premium.
To recommend and propose writing-off loans, where recovery actions have been exhausted, for Management's approval.
To ensure timely responses to all queries, correspondences, etc. pertaining to the files assigned.
To ensure all monthly / quarterly / yearly reports to Management / Bank Negara are submitted on a timely manner, as well as ad-hoc reports/matters that may be assigned by the Head of Department from time to time.
To ensure Impairment Assessment on accounts > RM1.0 million are done on a monthly basis, with the correct details on securities and pricing of facilities.
To monitor Performing Loans (PL), once the existing NPL ones turn PL.
Ensure ratings of business loans are accurate in SIBS.
Ensure the default rates are reflected in SIBS.
Lastly, when dealing with customers, one needs to be mindful tactful, as these customers can be difficult in view that they are non-paying customers / defaulting customers.

Job Requirements

Bachelor's Degree or equivalent and relevant working experience in the financial industry.
At least 2 to 3 years experience/knowledge in business loans recovery.
Possess interpersonal and negotiation skills.
Knowledge in civil and foreclosure proceedings.
Basic credit will be an advantage.

Executive / Assistant Manager, Business Loan Recovery