Position: Production Support Engineer/Analyst

Exp: 1+ Years

Location: Singapore

Requirements

Education:

Bachelors Degree in Computer Science or related field.

Essential:

Prior hand-on production support experience of OPEN Systems/AS4000

Good support knowledge in either one of the retail or wholesale payment or customer information systems

Willing to work in onsite shift-support model [24*7]

Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation

Strong written, oral communication skills and able to manage user

Ability to easily adopt to any technology / environment

2 or more years production support experience in bank or financial vendors across multiple technologies / platform

Be able to work in fast pace and high-pressure working environment

Willingness to work across platforms UNIX / open, AS/400 and mainframe

Provide support to System Engineers on server level patches / upgrade as and when applicable

Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration

Ensure application incident & task documentation is properly updated for each production release

Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc

Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Order Details

Investigate production issues, respond based on production defect severity SLAs

Manage and respond to users on timely manner.

Log incident ticket for production issues and user queries

Investigate production issues, respond based on production defect severity SLAs

Manage and respond to users on timely manner.

Log incident ticket for production issues and user queries

Follow up on defect and incident closure and meet incident closure KPI

Make sure system availability as per respective agreed SLA

Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully

Provide support for annual Disaster Recovery (DR) exercise for supported applications