Aml, team leader, Customer Service, Banking

Reporting Tools, Coaching methodologies, Root Cause Analysis, Customer service platforms, Data visualization tools, Quality Assurance frameworks, Quality monitoring systems, Performance management practices, Quality calibration, Governance principles, Stakeholder Management

Outlook, Excel, Ms Office, Word

Aml, SAP, Ms Office, Banking facilities, Bank account management, Payments execution, Kyc, Online banking platform administration, Financing administration

English, Customer Service, Mandarin

Customer Service, Outbound Call, Bpo Operations, Contact Center, Communication Skils, Call Centre

Ms Office, planning, call center equipment software programs, social media platforms, project stakeholder management, process improvement, performance management