Job description

We are seeking a dedicated and organized Relationship Executive to join our team. The ideal candidate will be responsible for the smooth daily operations of Geniebook CAMPUS, ensuring a productive and supportive environment for both students and teachers. Drive success as a Relationship Executive! Join us now

Key responsibilities include:

Customer Service & Sales Support

Communication Channels: Establish and maintain clear communication with students and parents regarding class schedules, changes, and other relevant details.
Customer Service: Address inquiries from students and parents, resolving technical and administrative issues promptly and professionally.
Information Dissemination: Provide parents with necessary information and explain relevant details clearly and effectively.
Sales Assistance: Support the sales team with diagnostic assessments (DA tests) and student course renewals.
Administrative Support: Assist with various administrative tasks and other work-related matters as needed by the department.

Operations & Coordination

Daily Maintenance: Ensure the center is maintained according to standard operating procedures, providing a clean and organized environment.
Teacher Support: Assist teachers with their daily needs, including courseware preparation and classroom setup.
Class Scheduling: Plan and optimize class schedules, ensuring efficient use of time slots and resources.
Class Coordination: Arrange and coordinate trial classes, manage post-class teacher-parent communications, and organize replacement classes as needed.
Attendance Records: Maintain accurate attendance records for all classes and activities.

Requirements:

A Diploma or Bachelor's degree in Business Administration, or other relevant field.
Experience in a similar role is advantageous but not required. Graduates with no experience are welcome to apply.
Possess excellent communication skills and confidence in speaking with both Parents and Students alike.
We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients.
Flexible and capable of working both independently as well as collaboratively.

Work Arrangement Details:

Work Schedule: 3 Weekdays + Saturday & Sunday (both weekend)
Hours: 1230PM - 9PM/830AM - 630PM
Onsite for all working days

Customer Care Associate / Front Desk Receptionist (South/West Telok Blangah)

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