Requisition ID: 7031

Job Title: Supply Chain & Customer Service Manager, Central Asia

Job Country: Singapore (SG)

Here at Avanos Medical, we passionately believe in three things:

Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.

At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.

Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit www.avanos.com .

Job Position Purpose/Summary

Based in the APAC HQ in Singapore, reporting into the Sr, Director International Supply Chain and Customer Fulfilment, and being a key member of the International and APAC regional Supply Chain and Customer Service team, the position will:

Assure consistent supply of product and delivery of world class service and differentiated solutions to the customers in Central Asia at optimal cost.
Act as key business partner to Commercial teams and distributors in the region.

Scope

All products across all customers and franchises in Central Asia

Accountabilities/Expectations

Establish, drive and lead effective product demand forecasting proccess and practices across channels and geographies of the Central Asia
Maintain demand and supply plan to accurately represent and support future customer demand over the next 12 - 24 months with specific focus on the next 3 to 6 months. Analyse and ensure alignment with financial budget.
Engage with all major distirbutors and key accounts in the region. Understand and guide their forecasting, inventory planning and ordering practices. Drive order pipeline covering 2 to 6 months forward period. Organise and lead monthly demand and supply planning reviews and drive continuous improvement.
Effectively communicate to the APAC region (Finance, Marketing, management), International and the relevant US based teams (OUS Distributor Experience, Global Planning, Global Supply Chain, Manufacturing) as needed.
Ensure robust Forecast Accuracy metrics are in place, aligned with International process management and S&OP metrics (% abs forecast error at 2 months lag). Measure, analyse and communicate progress, for Central Asia and by distributor.
Drive consistent supply of product and delivery of world class service and differentiated solutions to the customers working with local 3/4PLs, US teams (OUS Distributor Experience, Global Planning, Global Supply Chain, Manufacturing) and International Supply Chain as needed closely monitoing fulfilment execution.
Ensure robust Service metrics are in place, aligned with International process management and contributing to regional S&OP metrics (Customer Back Orders $ and On Time In Full %). Ensure regular input by the US Distributor Experience team on root cause analysis by order line miss. Measure, analyse and communicate progress – for Central Asia and by distributor.
Identify gaps in supply and actively work on addressing with Global and International Supply Chain and/or communicating to the commercial teams and mitigating the risks.
Build and execute robust structures to address key issues specific or relevant to Central Asia: systematic forward planning for product with remaining shelf life meeting distributor requirements, fair share in global allocations in alignment with and supported by other International planners.

Have in-depth operational knowledge and be able to work independently with Avanos's ERP and other planning systems and tools (SAP S4 Hana, DSX etc.). Fully utilise available tools to achieve efficiency and alignment adapting approach to the needs and specifics of Cenral Asia as needed
Be first point of contact for commercial managers and teams in solving day to day demand and/or supply issues. Represent Central Asia at the Global Distributor Experience meetings and ensure smooth two-way communication.
Actively work and asist to address and resolve cross functional issues adversely affecting supply to the Central Asian customers (master data, registrations, payment terms etc.)
Optimise end-to-end cost through

Avoiding and minimizing excess, obsolescence and product write-off across the full supply chain;
Identify and implement cost effective service solutions

Support and/or lead supply chain projects and new supply chain setup implementations in Central Asia, e.g. direct go-to-market, regional warehousing etc. as assigned.
Be a key member and contributor to the APAC regional and International Supply Chain and Customer Service team.
Represent Supply Chain and Customer Service for Central Asia in commercial management meetings and regional and global supply chain forums and activities.

Key Relationships / Customer Expectations

Sr. Director International Supply Chain and Customer Fulfillment
International S&OP Process Manager and Planners
International OTC Process Manager
Central Asia Commercial Managers and Teams
APAC Regional Management
Central Asia Key Distributors
OUS Customer Service/ Global Distributor Experience
US Global Planning team
US Global Transportation

Key Leadership Behaviors (Optional)

Ability to work independently
Ability to make decisions with sound business perspective
Ability to communicate complex supply chain situations in a succinct way
Commitment to quality performance
Customer-focus
Ability to build robust relationships with superiors and peers within the APAC region, International and with the US teams.
Strong influencing and interpersonal skills in functional and cross-functional environment

Qualifications / Education / Experience / Skills Required

Essential: Mandatory to ensure the job is done effectively and efficiently

3 to 5 years experience in Supply Chain
Strong knowledge of supply chain processes and best practices
Strong knowledge of SAP ERP and Advanced Planning systems
Strong analytical skills, attention to detail and high accuracy
Business acumen
Customer focus
Effective time management and prioritisation skills
Experience in managing supply chain and customer service in a regional environment, with numerous markets and distributors
English language proficiency

Specialized Or Essential Knowledge Required (Optional)

Desirable: Not essential but generally considered to be required to do the job proficiently.

Relevant university degree or formal supply chain education
Knowledge of Pharma / Medical Devices supply chain, Quality & GDP standards.
Knowledge of Chinese Mandarin language

Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

IMPORTANT: If you are a current employee of Avanos or a current Avanos Contractor, please apply here .

Join us at Avanos

Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.

Make your career count

Our commitment to improving the health and wellbeing of others begins with our employees – through a comprehensive and competitive range of benefits. We provide more than just a salary – our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits.