Position Overview

Successful candidate will

work with the existing team for assuming primary/secondary support for various application systems
perform required KTLO tasks.
cross support for multiple institutions
system config and/or setup for institutions on-going operational needs

Role & Responsibilities

Provide on-going application support and be involved in various stages of the SDLC with lead project teams
Perform user requirement analysis for enhancements to existing systems
Evaluate potential solutions and make recommendations to resolve business problems
Involvement in the system integration testing phase prior to implementation
Liaise closely with business users and build good rapport
Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies
Support the team in defining change requirements, tracking and documentation
Provide application maintenance support (certain activities may occur after office hours)
Liaise closely with interfacing systems users and support teams on routine support issues or enhancements
Assist team in Change Approval Board and Pre-commissioning preparations
Front users in problem investigations and resolutions
Review Vendor SLA reports
Create/Update SOPs
Support transition phases from project to operations
Support Month end closing activities and Monthly batch job monitoring
Perform SAP Data Archival on a regular basis
Generation of UAM with critical authorization objects and perform roles cleaning as per Audit requirement
Support Service Account Password Change, Kerberos SNC Account verification and DR exercise
SAP FICO quarterly Co-existence testing onsite at PHIs
Perform service requests e.g. batch processing, interface, SFTP settings modification & set up, data extraction & report

Requirements

Successful track record in service management, user and vendor management (good to have)
Experience in MS Windows environment & application support
Strong analytical skills and ability to work independently
Experience in healthcare industry is an added advantage
Degree in Computer Science, Computer Engineering or equivalent
Certification in SAP FI/CO or S/4HANA Finance
Experience in SAP FICO is required
Experience in SAP FM/GM is an added advantage

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Systems Analyst - SAP FICO App Support (ERP Finance App Ops)