Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Role

As the End User Collaborative Services Collaboration Engineer, you will support O365 and mobility services as part of a team focused on deploying AI-powered productivity and collaboration tools. Your responsibilities will include developing and maintaining secure, scalable solutions within Microsoft 365 and its related platforms. You'll be tasked with designing, building, securing, and managing agentic AI solutionsincluding both native and custom Copilot Agentsthat work with Microsoft 365, Microsoft Graph, and external systems.

Responsibilities

Responsible for implementing change to collaborative service
Responsible for performance monitoring, troubleshooting, and tuning for collaborative service
Provide on-going operations support including operating systems releases, upgrades, service pack installations, bug fixes, security updates and any system change activities
Collaborate with cross-functional teamsincluding networking, security, and end-users to engineer solutions, resolve issue and deliver efficient, high-quality solutions
Develop policies, processes and procedures
Design, configure, and extend Copilot Agents (first-party and custom) and solutions using Copilot Studio / Agent Builder, including plugins, actions, knowledge sources, and connectors
Integrate agents with Microsoft 365 services (Teams, Outlook, Word, SharePoint/OneDrive), Microsoft Graph, and approved LLM endpoints; orchestrate workflows with Power Platform where appropriate
Embed security-by-design aligned to security policies (e.g., identity, least privilege, data protection, sensitivity labels, and DLP)
Coordinate with vendor/partner engineering on roadmaps, feature evaluations, and escalations
Troubleshoot and Resolve Issues: Provide ongoing technical support, identifying and resolving issues within Power Platform applications, workflows, and integrations to ensure smooth operations
Other duties as may be delegated by the Manager or Team Lead from time to time

Requirements

Bachelor's degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education
At least 3 - 6 years of relevant technical experience in a demanding, agile environment

Minimum 5 years of Microsoft Infrastructure deployment and support experience

Experience building and deployment on Microsoft 365 / Microsoft Graph, SharePoint/OneDrive, Teams apps/bots, M365 Copilot and Power Platform (Power Automate/Power Apps)
Copilot Studio / Agent Builder, custom connectors, and plugin/action development experience
Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem free deployment to users
Strength in PowerShell scripting / automation
Excellent analytical, management and planning skills
Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems
Able to work independently and as a team
Experience in working in banking environment is a plus
Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization
Strong vendor and stakeholder management
Pro-active, dynamic and with good analytical/ conceptual thinking and problem-solving skills
Candidates with the following certifications/ training will have an added advantage:
PL-900 (Power Platform Fundamentals)
AI-900 (Azure Al Fundamentals)
APL-7008 (Create agents in Microsoft Copilot Studio)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location

Singapore-DBS Asia Hub

Job

Technology

Job Posting

Sep 26, 2025, 12:28:39 PM

Assistant Director (Team Lead, End User Technology)

End User Technology & Infrastructure Coordination

VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology