Job Description

Job Description

The School of Continuing and Lifelong Education (SCALE) was established to drive the expansion of NUS lifelong learning offerings in a concerted and strategic way that furthers our mission to be a leading global university, as well as fulfil our role as a public university of Singapore, shaping the future

Through SCALE, working adults (i.e. professionals, managers and executives) who aspire to stay relevant and ahead of competition, companies looking to up-skill/re-skill their workforce, and even youths exploring quality tertiary education options, have access to NUS suite of innovative, world-class continuing and lifelong education offerings

Drawing on unparalleled access to the multi-disciplinary expertise of 16 other NUS Faculties/Schools, SCALE offers youth, executive and professional development/education programmes, part-time and full-time degree programmes, as well as modular courses that may be taken singly or stacked towards certificates/diplomas/degrees that meet the lifelong learning needs of individuals. All programmes are designed and developed in consultation with the industry to ensure relevance and currency

About The Role

To augment our manpower resources in the School, we are looking for a suitably qualified candidate to join our Academic Programmes Office

Reporting to the Assistant Dean, the incumbent plays a critical leadership role in overseeing the strategic direction, quality assurance, and operational management of programmes. This role ensures that programmes align with institutional goals, University standards, and evolving industry and academic trends. The incumbent is responsible for driving governance initiatives, ensuring compliance with higher education regulations while promoting continuous improvement in academic standards and student experience

This role is offered on a 3-year renewable contract basis in the first instance, with the prospect of a regular open employment contract thereafter subject to satisfactory job performance during the first 3 years.

Remuneration is based on a 12-month salary structure, with an annual variable bonus which is subject to the incumbent's performance and the University/School's prevailing remuneration policies.

The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

Key Duties And Responsibilities

Strategic Leadership & Programmes Administration

Develop and implement academic programmes
Align undergraduate/graduate programmes with institutional strategic goals
Participate in meetings and decision-making
Ensure compliance with higher education policies and regulations
Develop an objective Quality Indicator to ensure the good health of SCALE CET programme

Assessment Oversight

Assessment Planning & Coordination
Quality assurance
Compliance & integrity
Standardization
Data management & reporting
Coordination with stakeholders
Conduct regular curriculum reviews of existing programmes
Collate, review and consolidate reports from academic units for strategic oversigh

Student Wellbeing & Experience

Develop student advisory and mentorship programmes and policies.
Coordinate student wellbeing programmes within the University.
Organize feedback sessions to assess student satisfaction.
Improve student support services, including career counseling.
Monitor retention and graduation rates, implementing interventions where necessary.

Accreditation & Quality Assurance

Prepare and submit accreditation reports to regulatory bodies.
Implement continuous quality improvement processes.
Conduct internal and external programme reviews.
Ensure adherence to national and international academic standards

Innovation & Strategy

Develop and support multi/interdisciplinary collaborations for innovative problem-solving.
Promote the integration of digital tools and e-learning platforms.

Diversity & Accessibility

Develop and enforce policies on the diversity of student populations of programmes.
Partner with organizations supporting accessibility in education.
Establish scholarships and funding opportunities for underrepresented students

Stakeholder Engagement & Partnerships

Facilitate partnerships with technology and research organizations.
Build relationships with industry partners and employers.
Engage alumni in mentorship and networking initiatives.
Develop internship and employment collaboration opportunities

General Duties

Review relevant data and analyze statistics for reporting to senior management and internal/external stakeholders.
Review and streamline processes and systems for optimal efficiency and stakeholder experience.
Oversee communication matters within APO.

Requirements

Academic & Professional Certification

At least a good bachelor's degree in any discipline from a reputable university
Strong English language proficiency is essential and proficiency in Mandarin will be an advantage to attend to Mandarin speaking clients locally and in the region
IT savvy and proficient in MS Office application

Experience & Attributes

At least 10 years relevant work experience, with at least the last 5 years in a similar capacity
Energetic and skilled people manager, able to lead and rally a team towards achieving common objectives in a fast-paced, results-oriented and ambiguous work environment
Highly numerate, analytical and meticulous with strong administration skills
Strong project management and organisational skills
Driven self-starter with strong analytical, critical thinking and problem-solving skills.
Results-driven, self-motivated and highly disciplined
Exceptional/Good verbal and written communication skills
Excellent interpersonal, communication (verbal & written) and presentation skills; flexible in adapting public speaking/presentation styles to audience of diverse background and culture.
Proven leadership skills to inspire, galvanise and engage staff members at all levels and with external stakeholders, functioning effectively in a complex, uncertain and ambiguous environment.
Strong team player, able to work collaboratively with various stakeholders to achieve desired outcomes
Resilient, resourceful with good problem-solving and critical-thinking skills, and thrives in a fast-paced, results-oriented and ambiguous work environmen

To expedite application processing, a copy of academic certificates and transcripts from GCE O-level onwards should be uploaded via the online application portal. Salary expectations, if quoted, should be on a 12-month guaranteed basis; do not include variable components like performance bonuses, incentives & allowances.

More Information

Location: Kent Ridge Campus

Organization: School of Continuing And Lifelong Education

Department : Academic Programmes Office

Employee Referral Eligible

Job requisition ID : 30184

Data Management and Analysis - Assistant Director / Senior Manager

Assistant Director / Senior Manager, New Media

Associate Director / Senior Manager / Assistant Senior Manager, SCALE (APO)