Financial Returns:

Works with Assistant Housekeeping Manager to ensure department cost and expenses are in line with department budget.

People:

Supervise the implementation of housekeeping standards and procedures in relation to:
Bedroom service
Bathroom service
Cleaning service
Linen maintenance

Guest Experience:

Maintain a current and thorough knowledge of all housekeeping systems
Prioritise arrival rooms
Liaise with Front Office for guest and hotel requirements
Ensure guest valet is processed and delivered in a timely manner
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
Management of lost property for the hotel
Manage all special requests made by

guests

Ensure you have complete knowledge of room types, layouts and facilities

Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
Releasing rooms and room status management

People:

Recommended changes to these standards and training needs on an ongoing basis
Solve employee grievances
Ensure consistency within the department
Works with Superior and Human Resources on manpower planning and management needs
Open and close the shift and ensure effective shift hand over
Distribution and collection of master keys
Management of all incoming and outgoing calls

Guest Experience:

Ensure you have complete knowledge of room types, layouts and facilities
Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
Releasing rooms and room status management

Responsible Business:

Manage storage areas
Maintain adequate stock levels
Complete stock takes as required
Maintain stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known

What We Need From You

Supervises Housekeeping team in Singapore's leading select service hotel. Responsible for the cleanliness and upkeep of the hotel (442 guest rooms), Great Room dining space, Rooftop swimming pool and fitness facilities and onsite DIY laundry.

High School or Diploma in Hotel Administration, Hotel Management or equivalent and 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training
A positive and keen to learn attitude.
Great communication skills
Must be proficient in written and spoken English and with good communication skills.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.

Housekeeping Supervisor - Holiday Inn Express Singapore Clarke Quay