Philippines - Operations

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As a Collections Associate at Tonik, you won't just be chasing payments—you'll be making a real impact on our customers financial wellbeing. You'll balance empathy with efficiency, offering smart solutions while ensuring compliance with regulations.

Responsibilities

Negotiate with delinquent clients to secure payment commitments and educate them on the importance of maintaining good credit standing.
Provide clients with knowledge about their credit obligations and guide them towards financial health.
Use skip tracing tools to find clients and resolve issues quickly, always ensuring accuracy.
Stay on top of client accounts, ensuring timely follow-ups and escalating matters when necessary.
Keep client information up-to-date in our system, ensuring seamless data flow across teams.
Adhere to the Central Bank's regulations and Tonik's internal collection policies to ensure best-in-class service.
Be flexible in tackling new tasks as the landscape evolves—because at Tonik, we're constantly innovating.
Perform other tasks as assigned by Management to fulfil organizational and regulatory requirements.

Qualification

You've got 2-3 years of proven experience in collections or a related field.
You're familiar with collection techniques, local regulations, and the digital tools that make it all happen.
You're comfortable using MS Office and other collection systems. Bonus points for familiarity with new fintech tools.
You know how to find solutions that benefit both the customer and the company—using your strong negotiation and problem-solving skills.
You're comfortable with a fast-paced environment and eager to grow in a startup culture that's all about agility and innovation.
You're highly motivated to meet targets and help us achieve our mission of financial inclusion for all.