What You'll Bring To The Team

Get ready to enjoy the ride!

This pivotal role will see you leading Technical Services across your designated region, shaping and executing the functional strategy while adapting it to local and country requirements. You will ensure that assets and attractions are maintained in line with legislation, while driving enhanced guest experiences, reliability, and ride availability.

As a senior leader, you will partner closely with SVPs, Attraction VPs, Technical Directors, and the HSS team to deliver functional expertise across technical services, asset management, Opex and Capex budgets, vendor management, and compliance with Merlin's global policies and procedures. In addition, you will contribute to global initiatives, bringing a regional perspective to projects that impact your attractions.

Role Expectations

Strategic Leadership

Provide visionary leadership across the region, establishing short-, medium-, and long-term plans to transform the Technical Services function. Act as a strategic thought partner, optimizing operational and capital budgets under Technical Services cost centers.

Annual Opex & Capex Budgets

Guide the development, submission, and analysis of Opex and Capex budgets, ensuring alignment with functional strategy and efficiency across the region. Steward Merlin's inventory management policies, ensuring accountability for fixed assets and property.

Capex Projects

Oversee rolling Capex budgets for infrastructure and asset replacement. Evaluate requests for technical feasibility and cost efficiency, ensuring capital investment supports long-term functional strategy.

Asset Management

Align regional asset management frameworks with Global Technical Services policies. Create robust asset replacement plans and work closely with HSS to maintain compliance with legislation, intervening proactively to address risks.

Technical Support

Provide technical leadership in addressing recurring faults or structural risks, ensuring swift resolution to protect guest experience and brand reputation.

Governance and Reporting

Work alongside SVPs and HSS Directors to maintain compliance, provide technical assistance during audits, and ensure non-conformities are addressed. Act as the point of contact for GTS, escalating both immediate risks and long-term challenges to the executive team.

Innovation & Best Practice

Champion innovation and continuous improvement. Share best practices across your region and collaborate with the Central Technical Services Team to advance global asset improvement.

People Leadership

Directly manage the Technical Support Director while coaching and developing talent across your matrix reporting lines. Partner with Attraction VPs to celebrate performance or address areas of improvement, cultivating a culture of accountability and growth.

Major Projects & Development

Engage with the Development team to apply GTS standards to new projects, bringing innovation and lessons learned to major infrastructure and ride developments.

Environmental Engineering

Collaborate with the Energy and Sustainability Team to minimize Merlin's environmental footprint. Lead deployment of green Capex and embed sustainability into asset management.

Vendor Management

Oversee critical vendor partnerships, driving performance, compliance, and service delivery that supports attractions in a timely and professional manner.

Health & Safety

Model a safety-first culture by embedding safe working practices, supporting compliance with legislation, and contributing to the continuous improvement of safety standards.

Communication

Lead regular Technical Services meetings to keep TDs aligned on industry trends, policy updates, and strategic initiatives. Partner with QA leaders to monitor and report on key department metrics such as PPM compliance and ticket completion.

Qualifications & Experience

Experience & Qualifications

Significant leadership experience within theme parks or critical engineering environments
Level 5+ Technical Qualification (HNC, HND, or degree) in engineering or technology
Proven ability to manage large-scale asset replacement programmes across varied environments
Strong record of stakeholder management, particularly in dynamic change environments
Skilled communicatorable to distill complex issues into clear, compelling presentations for senior leadership
Experience managing supplier/client relationships in engineering or technology services
NEBOSH General Certificate (or equivalent) preferred
Background in visitor attractions, hospitality, or service industry advantageous

Skills & Competencies

Continuous Improvement Expertise: Strong knowledge of Lean, Six Sigma, or equivalent
Change Management: Ability to lead complex operational change initiatives across diverse teams
Engineering Excellence: In-depth understanding of mechanical and electrical systems impacting ride capacity
Strategic Thinking: Skilled at aligning technical projects with broader business goals
Data-Driven Decision Making: Confident using data to inform decisions and track performance
Stakeholder Management: Able to influence senior leaders and align cross-functional priorities
Communication: Exceptional verbal and written communication across all organizational levels
Project Management: Track record of delivering complex projects on time and within budget
Problem Solving: Analytical mindset with a focus on root cause resolution
Adaptability: Agile in responding to industry trends and technological advances
People Leadership: Experienced in direct and matrix leadership, with a focus on coaching and developing talent

Leadership Behaviours

Soulfully Curious: Seeks out diverse perspectives, embraces innovation, and demonstrates genuine curiosity
Results Focused: Sets clear goals, prioritizes effectively, and holds self and others accountable for outcomes
Extraordinary Teammate: Collaborates proactively, communicates with respect, and contributes to enterprise-wide success
Develops People: Coaches, nurtures, and champions the growth of others while fostering a culture of continuous learning

Benefits

Competitive benefits package based on location

Posted Salary Range

Competitive

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