The Role

We are seeking a detail-oriented and reliable Warehouse Operations Assistant to join our logistics and fulfilment team. The Warehouse Operations Assistant will be responsible for carefully packing electronic devices (such as wearables, accessories, and other small tech products) to ensure they are safely prepared for shipment. This role plays a critical part in maintaining product quality and ensuring timely order fulfillment.

Key Responsibilities

Daily Operations

Take ownership of dispatch and return workflows, ensuring accuracy and timeliness.
Perform Pick & Pack, Kitting, and Receiving independently team support is available only when workload is high or special cases arise.
Process orders accurately and efficiently to meet delivery commitments.
Verify delivery orders and ensure correct item counts during both dispatch and receipt.
Maintain a proper warehouse layout and organized storage for easy stock access.
Track and record all packed items in the warehouse management system.

Inbound & Outbound Logistics

Receive inbound goods, verifying them against purchase orders, delivery notes, and agreed quantities.
Safely transfer and store inbound goods in designated storage areas.
Liaise directly with logistics partners to arrange timely pick-ups of goods.
Confirm picked items meet fulfillment requirements before packing and handover.
Match logistics manifests with parcels prepared for courier pick-up.
Coordinate with courier to ensure on-time, accurate shipments.

Inventory Management

Monitor inventory levels, track stock movements, and maintain optimal availability.
Execute regular stock checks and reconciliations to ensure accuracy.
Replenish inventory proactively to prevent delays.
Report damages or discrepancies immediately, even if resolved.
Prepare and submit daily/weekly warehouse performance reports.

Device Handling & Quality Control

Inspect and diagnose devices before dispatch to confirm readiness.
Inspect and diagnose all returned devices upon receipt.
Send failed or faulty returns for repair and/or refurbishment in accordance with SLA.
Ensure correct SKUs and quantities are issued to logistics partners.
Work with the Customer Experience team on delivery escalations, amendments, and return-related issues.

Compliance & Safety

Maintain safe and organized storage of goods across all warehouse areas.
Follow Cinch SOPs and safety guidelines consistently.

Requirements

Prior experience in warehouse, logistics, or supply chain operations preferred.
Strong organizational skills with high attention to detail.
Able to handle physical tasks (lifting up to 10kg, moving, arranging stock).
Familiarity with warehouse/inventory systems is an advantage.
Self-driven, reliable, and able to take ownership of key workflows.
Basic understanding of warehouse operations, fulfillment, and logistics.
GCE N level or equivalent.
Ability to work efficiently in a fast-paced environment.
Accuracy in order handling.
Basic computer literacy to use warehouse software and scanning tools.
Reliable, punctual, and able to adapt quickly to operational needs.
Good communication and teamwork skills.

Warehouse Assistant

Warehouse Operations Senior Assistant