Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a proactive and detail-oriented IT Program / Infrastructure Engineer to provide support to project requests and IT infrastructure.

Key Responsibilities:

Handle L1 operations & support duties
Manage service delivery for applications, servers, and network infrastructure.
Assist in troubleshooting and providing technical support for IT infrastructure related issues
Support and respond to user project / change requests, operational, cyber alerts and incidents
Provide support to the programme management team in areas of technical solution analysis, planning, coordination, implementation and testing
Prepare project-related reports and documentation for the PMO team
Maintain and update IT asset inventory, including tagging and tallying of assets.
Liaise with internal teams and external vendors to ensure service standards and service level agreements are fulfilled

Requirements:

Diploma or degree in Information Technology or a related field.
IT qualification with at least 1-2 years of relevant work experience / background
Possess hands-on experience supporting IT infrastructure (such as troubleshooting / issue resolution, performance monitoring, etc.)
Strong organizational and documentation skills.
Ability to multitask and manage priorities effectively.
Experience in Programming / Coding (such as C#, Java, JavaScript) will be an advantage

Preferred / Desirable Requirements:

Knowledge and/or practical experience in one or more of the below areas will be an advantage

Programming / Coding (such as C#, Java, JavaScript)
DevOps/DevSecOps
Virtualisation and/or Cloud Computing (such as AWS, Azure)
Database and Storage
Middleware and Services
Cybersecurity (such as best practices, system hardening, threat and vulnerability management)
Windows/Linux server administration
Hardware, Infrastructure and Network
Software/Systems integration across one or more software/hardware components
Service delivery and management

IT Executive / IT Network & System Support ( Woodalnds )Junior 1-2 years exp

IT Infrastructure Support Engineer (Junior / 1-2 years IT experience)