Position Overview

Provide operational and outreach support to SID's Membership team for renewals and onboarding (including listed company chairs). This part-time role blends administration with structured outbound calling to drive timely renewals and a smooth member experience.

Key Responsibilities

Membership Renewal & Onboarding

Assist with membership renewal processing: reminders and confirmation.
Support onboarding of listed entity chairs
Maintain accurate membership records in the CRM system
Provide ad-hoc administrative support to ensure a smooth member experience.

2) Telemarketing & Outreach

Conduct outbound calls to:
- Follow up with members for renewals.
- Reach out to listed company chairs and prospects to explain SID's membership benefits and encourage sign-up.
Clearly present SID's value proposition and handle member questions or objections.
Record call outcomes accurately and flag follow-up needs to the Membership team.

Requirements

Diploma/Degree in any discipline (students or retirees with relevant experience also welcome).
Prior experience in membership services, telemarketing, telesales, or customer service an advantage
Strong spoken communication skills confidence speaking with senior executives an advantage.
Comfortable with outbound calls and achieving outreach goals.
Proficient in Microsoft Office
Organised, service-minded, and able to work independently in a part-time capacity.

Work Arrangement

Contract term: Approximately 56 months, aligned to SID's membership renewal cycle
Hours: Part-time, e.g., 20-25 hours per week (flexible scheduling by agreement) during office hours between (9am to 6pm)
Work mode: On-site presence at SID's office required

Claims Admin (6 Months Contract) #NKC

Membership Administration & Telemarketing Support (6-Months Contract)