Job Description

Role Overview

As a Relationship Manager at SPX Express, you will own a portfolio of strategic seller accounts, driving their growth and optimising delivery operations. You will partner closely with sellers to provide excellent logistics experience, while collaborating with internal teams to ensure seamless execution. You will serve as the trusted advisor for sellers, cultivate long-term relationships, and position SPX Express as a key enabler of e-commerce growth that can provide fast and reliable service.

Relationship Management

Serve as the primary point of contact for a portfolio of key accounts to enhance and optimise their delivery operations using SPX Express
Maintaining strong relationships with sellers by ensuring high service levels and customer satisfaction

Strategic Business Development

Work closely with internal teams including marketing, planning, and operation teams to ensure all executions are completed successfully

Seller Success & Support

Resolve seller-related inquiries, issues, and escalations from various stakeholders
Ensure new partners are well-equipped and knowledgeable about processes and standards

Performance Management

Analyse performance metrics, identify areas for improvement, and implement solutions to scale operation to meet the demand

Requirements

Bachelors degree preferably with business background, fresh graduates open to apply
Experience in logistics, supply chain, or e-commerce industry is preferred
Prior experience in customer service, account management or business development will be advantageous
Good communication capability and enjoy client facing work
Strong business acumen and analytical skills
Proactive and self-driven, capable of working independently and collaboratively in a team

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