Responsibilities

Visa Statement

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

Team Introduction

The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company&aposs internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities

Design and implement large-scale cross platform web-based features, user interfaces and Node.js based services for customer service platforms
Responsible for optimising scalability, reliability and responsiveness of web-based application pages, and to deliver compelling end user experience
Architect efficient and reusable front-end systems that drive complex web applications
Keep at the forefront of emerging web-based technologies and trends, research and evaluate the latest web development frameworks, apply new technologies to drive iterative product improvements
Research, design, and develop computer and network software or specialised utility programs.
Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures.

Qualifications

Minimum Qualifications

Bachelor&aposs or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
Industry experience in developing frontend web applications, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency
Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, animation, cross browser compatibility and accessibility
Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular
Deep familiarity and experience with common web compilation and bundling frameworks, including Webpack/Rollup/BaBel/AST/Gulp
Good understanding of frontend - backend multi-tier application architecture and protocols, familiarity with product and software development lifecycle process
Experience in development of no-code/low-code platforms is highly advantageous

Preferred Qualifications

Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver
Deeply passionate about software coding/development and building great mobile/web applications
Ability to perform independent research to solve complex technical
Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.

If you have any questions, please reach out to us at [HIDDEN TEXT]

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok&aposs global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok&aposs mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We&aposre resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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