Gather, analyze, and document business, functional, and data requirements from business users.
Conduct workshops and collaborate with Claims, Underwriting, Finance, Operations, and IT teams to understand business needs.
Translate business requirements into functional specifications and reporting requirements.
Support User Acceptance Testing (UAT), defect tracking, and post-implementation reviews.
Assist the Project Manager/IT Lead in managing project scope, timelines, risks, and deliverables.
Coordinate with vendors and internal IT teams to ensure successful project execution.
Support change requests while ensuring alignment with business objectives.
Provide support for General Insurance systems, including claims (Motor & Non-Motor) and policy administration.
Perform system enhancements, operational support, and data reconciliation for Merimen and TMOnline.
Extract, validate, and analyze data using SQL and Oracle Database.
Develop operational, management, and printable reports using reporting tools and VBA/VB automation.
Support ad-hoc reporting, audit requests, and ensure data accuracy across multiple systems.

Requirements

Minimum 5 years of experience as a Business Analyst in the General Insurance domain.
Strong knowledge of General Insurance processes, including claims and policy administration.
Hands-on experience with Merimen and TMOnline.
Proficiency in SQL for data extraction, validation, joins, and analysis.
Experience working with Oracle Database.
Knowledge of VB/VBA for report automation and report handling.
Experience in data analysis, reporting, and report generation.
Understanding of asset, master, and transaction data.
Experience supporting UAT, defect management, and business requirement documentation.
Experience working with vendors and outsourced teams is an added advantage.
Strong analytical, problem-solving, communication, and stakeholder management skills.
Detail-oriented with excellent documentation skills and the ability to work in regulated, audit-sensitive environments.

Business Analyst – General Insurance Systems