about randstad enterprise

As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.

Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.

Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.
We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.
We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.
We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.

about team

As an Associate Director, you hold a pivotal leadership position, steering our clients through their talent acquisition journey with strategic insight and unwavering excellence. Your role is central in aligning our global team, fostering a culture of innovation, and driving impactful talent delivery strategies. Together, we transcend boundaries, shaping industries and making a positive societal impact. Join us in leading the way to success.

Job Purpose

As an Associate Director at Randstad Enterprise, you are the operational leader for a key client's recruitment solution. You are responsible for managing the onsite delivery team and ensuring the successful execution of the talent acquisition strategy. Your role is central to day-to-day operations, team performance, and maintaining a strong, positive relationship with the client.

You will manage the program in a matrix-based environment, monitoring team productivity to ensure all service level agreements (SLAs) and client expectations are met or exceeded. Your primary focus is on operational excellence, seamless delivery, and acting as the main point of contact for the client and your delivery team.

Roles and Responsibilities

Client & Stakeholder Management

Act as the first point of contact for the client and the first escalation point for any daily operational issues.
Proactively engage with client stakeholders to understand their recruitment needs and drivers, ensuring resource strategies are aligned and forecasting is accurate.
Ensure the onsite team consistently meets all internal and client-facing KPIs and SLAs.
Develop and refine client processes and procedures; identify areas for improvement and implement solutions to streamline workflow and increase efficiency.
Take ownership of meeting customer satisfaction targets.
Identify opportunities for account growth and partner with senior leadership on expansion strategies.

Operations Management

Analyze SLAs, service quality, and delivery costs to identify where improvements can be made in both quality and productivity.
Maintain a strong external network to gather market intelligence and stay current with industry trends.
Manage program-level financial and administrative processes to support the day-to-day management of the account.
Resolve escalated commercial or contractual issues in line with company policy.

People Management

Lead and manage the recruitment and induction of new team members to ensure delivery capabilities are met.
Provide leadership, coaching, and support to the team to ensure they perform to the best of their abilities.
Assess and address the training needs of your team to support their personal development plans.
Conduct regular team meetings to promote teamwork, set and prioritize goals, and share company updates.
Provide regular and constructive feedback to all team members.

Key Performance Indicators

Achievement of contract performance KPIs and SLAs
Client satisfaction scores and feedback
Program budget management and performance
Team and employee engagement scores
Effective management of complex, fast-paced delivery metrics

Job Requirements

Experience:

17+ years of experience in Technology hiring in Banking domain.
Proven track record of leading, mentoring, and structurally managing large delivery teams (at least 20–30 team members, including Team Leads and Recruiters).
Deep domain knowledge in BFSI recruitment, along with heavy experience in Complex IT/Tech hiring. Experience managing Australian or global banking clients is highly preferred.
Demonstrated experience managing a massive annual delivery portfolio of 1,000+ hires, including hands-on experience designing and executing large-scale graduate/fresher hiring strategies across 100+ campuses.

Skills & Competencies:

Strong consulting, leadership, management, and mentoring skills.
Demonstrated experience in client relationship management and stakeholder engagement.
Proven ability to resolve conflicts and gain cooperation among team members and clients.
Experience with process improvement, continuous improvement, or project management.
Ability to work in a complex environment and navigate ambiguity, uncertainty, and challenges.
Excellent written and oral communication skills.
Strong commercial acumen and a client-centric focus.
A positive, problem-solving attitude with a passion for driving results.

Associate Director Talent Acquisition