Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

The Client IT Manager will be responsible for managing and overseeing IT services provided to clients, ensuring high levels of client satisfaction and efficient resolution of technical issues.

This role involves providing strategic technology advisory services to clients, understanding their IT needs, and coordinating with internal teams to deliver effective solutions.

The Client IT Manager will maintain strong relationships to support business growth and technological advancement.

Responsibilities

Client Relationship Management:
Act as the primary point of contact for clients regarding IT services
Develop and maintain strong, long-term relationships with clients
Understand clients business objectives and IT needs, and ensure services align with their goals
Service Delivery Management and Problem Resolution:
Oversee the delivery of IT services to clients, ensuring high-quality and timely support
Coordinate and collaborate with internal IT teams and Business Units to resolve client issues and improve service delivery
Monitor service performance and client satisfaction, and implement improvements as needed
Maintain up-to-date knowledge of IT systems, software, and hardware relevant to clients
Advise both clients and internal teams on best practices for problem resolution and IT service optimization
Escalate complex problems to appropriate internal teams and ensure timely resolution
Technology Advisory:
Provide strategic technology advice to clients, helping them leverage IT to achieve business objectives
Conduct regular technology reviews and assessments, recommending improvements and innovations
Stay updated on emerging technologies and industry trends to offer clients forward-thinking solutions
Documentation and Reporting:
Prepare and maintain documentation related to client IT services
Generate regular reports on service performance, project status, and client feedback
Present reports to clients and internal stakeholders, highlighting key metrics and improvement areas

Requirements

Bachelor's degree in any discipline
Minimum of 1 to 2 years of experience in IT service management (Inhouse or service provider) or a related role
Fluency in English and Mandarin to liaise with Mandarin speaking customers
Strong understanding of IT infrastructure, including networks, servers, and software
Proficiency in IT support tools and systems, such as ticketing systems and remote support software
Knowledge of cybersecurity best practices and data protection regulations
Excellent communication and interpersonal skills
Strong problem-solving and analytical abilities
Ability to manage multiple clients and projects simultaneously
Availability to work outside regular business hours as needed for client support and project deadlines